Refunds

Deadline

7 days from the date you paid for your membership.

Cases that qualify

• The welcome message carrying your login did not come.
• Every screen at home stays without a picture, the settings our team proposed included.

Cases that do not

• The membership worked and you changed your mind.
• The picture you expected needed more broadband or a 4K-ready device than you have (about 25 Mb/s per 4K screen), and we had explained this before you paid.
• The login was suspended after being used outside your household.

How to apply

Send contact@premiumiptv-4k.co.uk the day you paid, the username in your welcome message and a short note of what appears on the screen. An agreed refund is returned to the same card or PayPal account that was charged, normally within a few working days.